Contact Information
To order, simply call or e-mail me to discuss an urn you see on the site or a special order.
The KEYHOLE Clay Studio
Michelle Kaisersatt
thesoulremains@mchsi.com
1.507.351.6945
Choosing a vessel
Selection is a personal experience that reflects your relationship with those loved, to honor and remember. No two individuals are alike, and no two vessels are alike.
Vessels are hand thrown and carved without forms or casting. Texture
and tool markings reflect the work of caring hands. Taking approximately one
week of time to carve and complete each piece, the number of
urns available each year is limited. No two vessels are alike.
Size
When making a selection, keep two things in mind:
Vessel size allowable:
When placed in a mausoleum crypt, columbarium niche, or inside a
burial container, size specifics will need to be identified before a
vessel is selected.
Vessel size for cremation remains:
Vessel size needed to hold the cremation remains (cremains) is based
on body weight. If the
body weight of the deceased was 200 pounds, the vessel must be 200
cubic inches. If you
have questions about needed size, inquiry with a service provider is
recommended.
To protect the cremains, they should be kept in the resilient liner
provided. We recommend securing the
lid of the stoneware vessel with a silicone adhesive.
On this web site, each vessel is shown with dimensions and volume by
cubic inch.
Purchase
Please call The Soul Remains between 8 a.m. and 4:30 p.m.
CST, or e-mail, to confirm availability and price, place your order, and make
arrangements for delivery. Due to the nature of the internet,
availability is subject to prior sale.
Purchases may be made using American Express, MasterCard, or VISA.
Purchase price, shipping, and sales tax are processed by
The Keyhole at time of transaction, with e-mail confirmation.
Minnesota sales tax applies to all purchases.
Shipment
Your urn will be shipped via ground services BEST WAY within the
contiguous United States, using services that include but are not
limited to UPS, USPS, and FedEx. Special arrangements for expedited
shipping can be made for an additional fee.
Orders are shipped within 48 hours of purchase and transaction
confirmation, unless special arrangements are made for expedited
shipping.
Insurance
Special care is taken with shipping, and parcels are insured for the
full purchase price of the vessel. Carefully inspect your package
when it arrives. If the vessel is damaged, please call The Keyhole at
507.351.6945, then e-mail high resolution .jpg photos and
documentation to thesoulremains@mchsi.com within 48 hours. Keep full
contents of the package intact and return to The KEYHOLE so
appropriate claims can be filed. To return the package, call
507.351.6945 to obtain a call-tag issued by The KEYHOLE.
Cancellation
Order cancellations are accepted within 24 hours of purchase, unless
expedited shipping has been made per customer request. Cancellations
are accepted by contacting The Keyole Clay Studio by phone only: 507.351.6945.
Satisfaction
Photographs on this site were taken with the utmost care so as to
accurately represent the vessels. However, the images on your screen
may vary slightly in color from the vessel itself due to the
idosyncracies of technology.
This choice is a personal one and we care about your satisfaction. If
you are not satisfied with the vessel for any reason, the vessel may
be returned within 48 hours of delivery in exchange for a replacement
from The Soul Remains' existing collection. Shipping costs and full
insurance are the responsibility of the purchaser. Notification and
confirmation of return requests must be completed with The KEYHOLE
prior to shipment. Contact: 507.351.6945 or thesoulremains@mchsi.com.
We ask that you handle the returning vessel in a manner that respects
its integrity and the care with which it was made.
