General Packaging Info:
Each piece created by The Keyhole Studio is made with great care. And we continue that care during our packaging process – for a safe delivery to you.
Environmentally mindful, we wrap each vessel in up-cycled organic cotton as a means to protect the surface.
The Keyhole Studio ships in 275# double-walled boxes for large and medium vessels, using Instapak foam for the interior protection.
Instapak is a self-inflating foam that conforms around the vessel and fills the box for safe transport.
We recommend keeping these boxes and the encasing foam for transportation of said piece when needing to transport or to store.
Small box pieces are packaged with air pillows, bubble wrap, and shipping peanuts.
We insure all vessels for shipping.

*Special arrangements for other, expedited, or international shipping is available and can be made for an additional fee.

Payment Process:
Within 24 hours or on the next business day, an electronic invoice will be sent to the email specified – for payment – via Square.
Once the payment transaction is confirmed, shipping will commence.

Shipping Options:

Select Between Shipping Option A or B or C and state choice in “Comment” section of order at checkout.
A: Free shipping anywhere in the continental United States.•
Delivery via ground shipment within 2-8 days of date sent via Fed Ex, UPS, or USPS.
A confirmation tracking number will be provided to email address provided.
B: Local Pick Up
C:
*Expedited” or “International” shipping
For vessels to be shipped more quickly, or for shipping outside the 48 contiguous states.
Include the name of recipient, full address, and necessary time frame information in the “Comments” section of the order. Shipping fees will be calculated and you will be notified for any additional shipment fees prior to invoicing.

Cancellations, Returns and Refunds, and Damaged Parcels:
First and foremost, The Keyhole Studio cares about your satisfaction. If for any reason you are not satisfied with your piece, please contact The Keyhole Studio as soon as is possible via TheKeyholeStudio@gmail.com. We will readily respond to your inquiry and concerns. We want you to be happy with your purchase.
Cancellations:
Order cancellations are accepted within 24 hours of purchase, unless expedited shipping has been made per customer request.
IMPORTANT: Contact The Keyhole Studio by phone only for cancellations: 1.507.351.6945.
Returns and Refunds:
If you are not satisfied with the creation for any reason, the piece may be returned within 15 days of delivery – in the same condition it was received. Unused and undamaged.
Due to the nature of Custom Orders – they are non-returnable.
For non-custom returns, contact via email at TheKeyholeStudio@gmail.com. Purchaser will be responsible for return shipping costs, inclusive of full insurance when seeking a return and a refund. Credit will be issued once shipment has been received.
Damaged parcels:
Rest assured. Parcels are insured for the full purchase price when shipped. If a piece is damaged in shipment, we will help however we can.
If the vessel/purchase is damaged during shipment, please call The Keyhole Studio at 1.507.351.6945 and e-mail TheKeyholeStudio@gmail.com with .jpg photos to assist in documenting damage as soon as possible. Keep full contents of package intact. A call tag may be issued by The Keyhole Studio for returning damaged goods in original package.
The original piece you’ve selected will be recreated per your request, to arrive at your destination within 6-8 weeks.  Due to the creative nature of the piece, there will be slight variations from the original.

Our Mission:
To create artwork you will embrace for decades to come. We look forward to working with you throughout the years as you celebrate more life defining moments.
If you have any questions, concerns, or comments, please email the TheKeyholeStudio@gmail.com